As we come out of the Pandemic, airlines are choosing to work with Swiipr to ease the pain of flight disruption. Against a background of cancelled flights, lost luggage and delays, airports and airlines around the world are rebuilding their service ethic to be stronger and more effective than ever. They are looking to minimise the inconvenience caused by providing real time compensation for meals, accommodation, transport, denied boarding and luggage mishandling with no more claiming expenses AFTER the passenger has had to pay for the additional costs themselves.

They are realistic that these problems will not be solved overnight, and they are still recruiting front line staff whilst trying to manage costs. It is especially difficult to recruit staff into an “I am not Happy” customer environment. Added to that is the time it takes to re-build legacy technology platforms to create better user experiences; both for operational staff and passengers.

Airlines recognise that this will take some time to get right but that it’s no longer a nice to have but a must have - there will always be delays and cancellation of flights for many reasons; mechanical, knock-on, staffing and a multitude of other issues. They know that keeping customers informed and solving their problems instantly plays a key differentiator to good customer service and retention. It also helps airlines reduce their own internal costs. Post pandemic, airlines also recognise that new technologies such as network tokenization by card schemes contactless and mobile self-service have a pivotal role in delivering personalised, smoother solutions whether to an individual or to hundreds of passengers at once.

With a 78% increase in flight delays in July 2022 compared to 2019 and an estimated 41,000 flights cancelled, airlines are teaming up with Swiipr and its Mobile 1st, real-time information and tokenized payments service platform, to keep passengers in the know and in control. Swiipr’s creation of the world’s first tokenised payment app for the airline industry enables the digital disbursement of funds using in app token provisioning powered by the Mastercard MDES ecosystem and is an industry game-changer. It provides real time communication and on the go payments direct to mobile phones enabling partner offers, retail incentives and experiences and recommendations. Using this tokenization technology in its card products and through its use of ApplePay and Google Pay, means that Swiipr’s payments process is highly secure by completely eliminating the use of and need for PAN numbers while still providing global acceptance wherever Mastercard is accepted.

Deployable globally in airports throughout the world, Swiipr’s solutions will ease the experience of over 500m passengers in the event of delays, denied boarding, mishandled baggage, last minute cancellations and any other forms of passenger disruption. With 1 bag in 10 going missing at Sydney and 1000 pieces of mislaid luggage returned to the USA on one Delta flight on July 11 alone; solutions that ease the pain of caring for passenger needs are more critical than ever.

The tokenized cards keep people informed on their flight delay, and process their compensation in real time. They are a game-changer for the entire flight delay and airport experience, and will ease the continued pain points suffered by ground staff and travellers.
Swiipr’s agile global platform is already live in over 79 airports from Europe to Australia and is preparing to launch with a list of major carriers globally over the coming months.

Tara Spielhagen Hale, founder and CEO of Swiipr Technologies said,

“Airlines are facing unprecedented pressure at the moment and Swiipr offers an excellent solution with its tokenised payment cards and mobile app which provide real time on the go disruption payment solutions. “

“Paper vouchers, lengthy claim processes and bank transfers are outdated and unfit for purpose in a frictionless, customer focussed, mobile world. With mobile solutions and payments instant and seamless nowadays; why should compensation be any different? “

“Passengers expect better treatment. Airlines need better PR both to attract quality staff and to give confidence to customers. From operations, to customer services, to finance, there is a need for simple, well-accounted and automated solutions. “

An A J.D. Power study found that “42% of travellers identified disruption management as the single most important area for improvement, and the problem is only growing”. Swiipr looks forward to playing its part in creating a win-win experience for all stakeholders; airlines, airports, retailers and passengers.
https://digitaltravelapac.wbresearch.com/blog/4-travel-disruptions-affecting-otas-airlines.