Darlington, UK – Policyholders in Darlington now have a dedicated advocate in navigating the complexities of property insurance claims, as David Paton takes the helm at Aspray Darlington. With over a decade of experience in the insurance industry and a background as a Loss Adjuster for a multinational firm, David brings invaluable expertise at a time when insurance claim repudiations are on the rise.

Recent reports indicate an increase in claim denials and delays, leaving homeowners and businesses struggling to understand the claims process and the evidence required to secure a fair settlement. In many cases, policyholders face additional stress due to a lack of access to trusted local contractors to carry out essential repairs swiftly. David Paton’s transition from Loss Adjuster to Loss Assessor with Aspray is a direct response to these challenges, ensuring that policyholders in Darlington receive the guidance and support they need.

“Having worked as a Loss Adjuster at one of the larger multinational companies, it became apparent that many policyholders did not understand the reason why insurers requested certain documents or proofs (although necessary),” says David Paton. “More often than not, they also did not know local contractors who could carry out the repairs timeously – this could often cause the policyholder further stress. Insurers and loss adjusters need to validate a claim and by no means intend to create added stress – but it is the nature of the beast.”

David’s decision to join Aspray was influenced by his firsthand experience working alongside Aspray’s assessors on multiple claims. He was struck by their professionalism, client-focused approach, and ability to secure fair settlements while coordinating local, vetted contractors to complete repair works without unnecessary delays.

“After working with Aspray assessors on multiple claims, every encounter was very professional, and I really liked the way they represented their clients in order to negotiate a fair settlement. The fact that they would use local, vetted contractors and could get works started without delay made me notice how valuable Aspray was to a policyholder in a time of need,” David explains. “Once I saw the assistance offered by Aspray, and after many nights thinking of ways to assist policyholders, my mind was made up – I wanted to change from being a Loss Adjuster to becoming a business owner, offering loss assessing and claims management services to the policyholder.”

As the new owner of Aspray Darlington, David aims to simplify the claims process for policyholders and reduce their stress levels by providing expert guidance and practical solutions. His deep understanding of policy wordings, claims procedures, and property damage assessments will be instrumental in supporting those facing the often-daunting claims process.
“Aspray Darlington’s focus is to assist policyholders who have suffered a loss – which is often a major event in their life – to move through the claims process as smoothly as possible with as little added stress as possible, whilst taking the time to explain the insurance contract and the cover provided by the policy for the claim,” David continues. “The fact that Aspray Darlington also has reputable local contractors is a huge positive for anyone who needs their property claim dealt with swiftly and professionally.”

With increasing scrutiny on how insurance claims are handled, the need for experienced loss assessors like David Paton has never been greater. Aspray Darlington offers a crucial service to property owners, ensuring they are not left navigating the complex world of insurance claims alone.